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Application FAQ

Have questions about what you've submitted? You've come to the right place.

Contact Us
Have questions about what you've submitted? You've come to the right place. Contact Us

Here are some common online application questions


What can I expect after the application is submitted?

After you've completed the application, you will receive a call from our Member Experience Team. If needed, you may be asked to send additional documentation. Once we receive all necessary documents, we'll notify you that your account has been opened. 

What should I do if I don't hear from anyone?

You should expect a call during regular business hours from our Member Experience Team within 48 hours. If you have not heard from anyone in this time, you should give us a call at 405.602.2201 or email MEC@okcu.org.

What should I do if my application is not approved?

We would be happy to talk with you about alternative options. You can meet with one of our Certified Credit Union Financial Counselors in branch or over the phone. From repairing credit to paying down debt, our financial counselors are happy to help you find ways to do more with your money.

Can I add a joint account holder to my account after it is opened?

Yes. Just contact us at 405.602.2201 or MEC@okcu.org and we'll be happy to help.

How do I apply for another loan or account?

Click here to fill out another application. If you're looking to apply for a home loan, click here to visit the Home Loan Application. 

What should I do if I lose or forget my DocuSign access code?

No worries! Just contact us at 405.602.2201 or MEC@okcu.org and we'll resend your access code. 

Can my spouse, friend or family member join the credit union too?

They are eligible to become a member if they are a part of one of the following groups:

  • All who live, work, go to school or worship in Oklahoma, Canadian, Cleveland, Grady, Lincoln, Logan, McClain or Pottawatomie Counties
  • All state employees whose agency does not currently have its own credit union
  • All employees of the Oklahoma Publishing Company (OPUBCO)
  • Direct family members of people who are eligible to join