Frequently Asked Questions
Questions about your OKCU account? Take a look below. If you still need help, don't hesitate to ask Dottie.
Frequently Asked Questions
The easiest way to see your account number is to:
1. Log in to Digital Banking
2. Open the menu and click "Account Services"
3. Click "Account Number"
This page in Digital Banking allows you to see full account numbers for your OKCU accounts and loans.
1. Log in to Digital Banking
2. Open the menu and click "Account Services"
3. Click "Account Number"
This page in Digital Banking allows you to see full account numbers for your OKCU accounts and loans.
OKCU's non-sufficient funds fee is $27.50 per occurrence.
If you're an OKCU member, you can access your credit score for free inside Digital Banking! After you log in, open the menu and click "Account Services." Then, click "Credit Score." In addition to seeing what your credit score is, you can also see the factors contributing to your credit score and create a goal and see steps you can take to meet your goal.
After you receive your physical card, it's easy to add to your digital wallet, but we're not able to issue a card number before your receive the debit card.
Overdraft protection varies per account. There are a few ways to set up overdraft protection, including setting up a line of credit, linking to your savings account and more. If you'd like to know your specific overdraft protection, please reach out to us.
Disputing a transaction is easy in Digital Banking. Simply find the transaction you'd like to dispute in your account activity. Click on the three dots to the right of the transaction and click "Dispute Transaction." From there, follow the prompts to submit the dispute.
Log in to Digital Banking and open the menu. Click "View Statements" under "Account Services." Here, you can see your most recent tax forms.
If you would like to make a larger withdrawal, please contact us for a temporary limit increase.
OKCU does not currently offer access to a virtual card prior to you receiving a physical debit or credit card.
The easiest way to see your member number is to:
1. Log in to Digital Banking
2. Open the menu and click "Account Services"
3. Click "Account Number"
This page in Digital Banking allows you to see your OKCU member number.
1. Log in to Digital Banking
2. Open the menu and click "Account Services"
3. Click "Account Number"
This page in Digital Banking allows you to see your OKCU member number.
The easiest way to see your member ID (also known as member number) is to:
1. Log in to Digital Banking
2. Open the menu and click "Account Services"
3. Click "Account Number"
This page in Digital Banking allows you to see your OKCU member ID.
1. Log in to Digital Banking
2. Open the menu and click "Account Services"
3. Click "Account Number"
This page in Digital Banking allows you to see your OKCU member ID.
Please contact OKCU for this information. Contact us at any of the following methods:
- Send us a secure message through Digital Banking
- Text us at 405.606.6528
- Chat via Live Chat on okcu.org
- Call us at 405.606.6528
Please contact OKCU for this information. Contact us at any of the following methods:
- Send us a secure message through Digital Banking
- Text us at 405.606.6528
- Chat via Live Chat on okcu.org
- Call us at 405.606.6528
Please contact OKCU to change your name. You will need to provide legal documentation proving the name change and have an updated photo ID. Contact us at any of the following methods:
- Send us a secure message through Digital Banking
- Text us at 405.606.6528
- Chat via Live Chat on okcu.org
- Call us at 405.606.6528-help method for this?
Enrolling in Digital Statements is easy! When you log in to Digital Banking, open the menu and click "Account Services." Then, click "Statements" to enroll. This will opt you out of paper statements, and you will now be able to see your statements in Digital Banking.
Your previous 13 months of statements, including any tax statements, are in Digital Banking. When you log in to Digital Banking, open the menu and click "Account Services." Then, click "Statements."
If you need a statement older than 13 months, please contact the credit union and we will be happy to provide that for you.
If you need a statement older than 13 months, please contact the credit union and we will be happy to provide that for you.
To reset your debit card PIN, please call 855-726-4885.
Sending money via Zelle is easy! Log in to Digital Banking, open the menu and select "Transfers and Payments." Then, select "Send Money with Zelle."
You can create a travel watch in Digital Banking! When you log in, open the menu and select "Card Management." Then, select "Card Controls." Choose the card you want to set up the travel watch for and select "Travel Notifications."
Your previous 13 months of statements, including any tax statements, are in Digital Banking. When you log in to Digital Banking, open the menu and click "Account Services." Then, click "Statements."
If you need a statement older than 13 months, please contact the credit union and we will be happy to provide that for you.
If you need a statement older than 13 months, please contact the credit union and we will be happy to provide that for you.
Enrolling in Digital Statements is easy! When you log in to Digital Banking, open the menu and click "Account Services." Then, click "Statements" to enroll. This will opt you out of paper statements, and you will now be able to see your statements in Digital Banking.
To add an external account to Digital Banking, log in and open the menu. Select ""Transfers and Payments,"" and then select ""Transfer Between Banks"" and follow the prompts.
If you need additional assistance, please contact the credit union.
If you need additional assistance, please contact the credit union.
Adding your card to Google Pay or Apple Pay can be done directly within your phone's mobile wallet app. If you need additional assistance, please contact OKCU.
