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This information was updated on 6.10.20

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This information was updated on 6.10.20 Login To Online Banking
Request an Appointment

Navigating the New Normal

As COVID-19 continues to have an impact in our community, we are continously looking for ways to keep our members and employees safe and healthy. Although we have adjusted the way we do business during this time, we are always here for you. 

You can read the most up-to-date information regarding OKCU's branch operations, hardship assistance, FAQs and more below. 

New Branch Operations

All lobbies have returned to normal hours and are open with limited capacity. We have made changes to our operations to protect the health of our members and employees.

  • We are limiting the amount of members allowed in the branches. If the limit has been reached, you will be asked to wait outside.
  • Branch appointments are not required but are highly encouraged to avoid potential wait times. Contact us to request an appointment.
  • Only the person making the transaction is allowed in the branch. If you have people accompanying you, they will be asked to wait outside.
  • Masks are required to enter into a branch. If you do not wear a mask, you will be asked to conduct your transaction in the drive-thru.
  • Once inside the branch, you will be asked to remove your mask temporarily for identification and security purposes.
  • Hand sanitizer will be readily available for members and employees and hard surfaces will be disinfected after each transaction.
Have questions? Take a look at our FAQs below.

Contactless Banking

Did you know most transactions can be completed without visiting a branch? Below are some ways to manage your money safely while social distancing. If you have a disability that prevents you from effectively managing your money using these channels, please contact us so we may provide an alternate plan that works for you.

Hardship Assistance

Has your income been affected by COVID-19? We are offering hardship loans for those affected by the current health situation up to $2,500 for 25 months at 2.50% APR* with no payments for 90 days. Apply online or over the phone. Financial counseling is also available over the phone or by appointment. Click here to contact a financial counselor.


Do I need to make an appointment to visit the branch?

Appointments are not required but are highly encouraged. We are limiting the number of members inside the branches to provide adequate space for social distancing. The number of members allowed inside will vary based on the size of the branch. 

Do I have to wear a face mask to come inside the branch?

Face masks are required for lobby transactions. If you do not have a face mask, we are happy to help you in the drive-thru.

How are you taking care of members and employees in the lobby?

  • Face masks are required for members and employees
  • Hard surfaces are cleaned after each member
  • Hand sanitizer for employees and members
  • Portable acrylic barriers
  • Floor decals reminding everyone of social distancing of six-feet

How many members are allowed in the branch at a time?

The number of members allowed inside will vary based on the size of the branch and the ability to properly social distance by staying at least six-feet apart.

Why would I visit the lobby instead of the drive-thru?

Complex transactions (those taking longer than 5 minutes) can typically be handled in the lobby, online or over the phone. For example, opening a new account, certificate or applying for a loan.

Can I bring my children in the branch with me?

No. To uphold social distancing efforts, only the person conducting the transaction is allowed in branch.

Are nonmembers allowed in the branch?

Only nonmembers wishing to establish membership are allowed in the branch. Only the person conducting the transaction is allowed in the branch.

If I have to wait, how will I know when it’s my turn?

A staff member will take your cell phone number and call you. If you don’t have a cell phone and choose to wait in your car, a staff member will come to your car when it’s your turn.

How long will Oklahoma’s Credit Union have limited capacity in the branches?

We are following guidelines provided by health officials and federal agencies in efforts to reduce the spread of COVID-19 and will adjust operations according to their recommendations.

Am I eligible to receive a stimulus check?

Eligible to receive the full amount:
  • Individuals with adjusted gross income up to $75,000
  • Married couples filing jointly with adjusted gross income up to $150,000
Eligible to receive a partial amount:
  • Those with income above these amounts will receive a stimulus check with the amount reduced by $5 for each $100 above the $75,000 or $150,000 thresholds.
Not eligible:
  • Individuals with income exceeding $99,000
  • Joint filers without children with income exceeding $198,000

How much will I receive?

Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive up to $1,200 for individuals or $2,400 for married couples. Parents will also receive $500 for each qualifying child.

The IRS will calculate and automatically send the amount based on your eligibility. If you have already filed your 2019 taxes, the IRS will use this information to calculate your amount. If you have not yet filed your 2019 taxes, the IRS will use information from your 2018 tax filing to calculate your payment.

How will I receive my stimulus check?

If eligible, your stimulus check will be deposited directly into the same banking account reflected on the return filed.

What happens if the IRS does not have my direct deposit information?

There is a plan to develop a web-based portal for individuals to provide their banking information to the IRS online in the coming weeks. This will allow individuals to receive payments immediately and securely as opposed to receiving a check in the mail.

What do I do if I have not filed my taxes for 2018 or 2019?

If you have a tax filing obligation for 2018 or 2019, the IRS urges you to file as soon as possible to receive a stimulus check and include direct deposit information on the return.

What do I do if I don't normally file taxes?

If you are not typically required to file your taxes, you can complete this free online form to enter your basic information. The IRS created this free and easy tool in partnership with Free File Alliance so that non-filers can receive their stimulus checks as soon as possible. This includes low-income taxpayers, veterans beneficiaries, railroad retirees, SSI recipients, Social Security recipients, SSDI recipients and students. 

The IRS will ask for your Social Security number, name, address, and dependents. The IRS will use this information to confirm eligibility
and calculate and send an Economic Impact Payment. Using the tool to get your payment will not result in any taxes being owed. Entering bank or financial account information will allow the IRS to deposit your payment directly in your account. Otherwise, your payment will be mailed to you.

What if I need help filing my taxes?

If you need to visit a tax professional or local community organization in person to get help with a tax return, stimulus checks will be available throughout end of 2020.

How can I check on the status of my payment?

To check on the status of your payment, the IRS is offering Get My Payment. This tool will provide people with the status of their payment, including the date their payment is scheduled to be deposited into their bank account or mailed to them.

What should I do if my small business has been impacted by COVID-19? 

If you own a small business, we know money may be tight during the COVID-19 pandemic. The Small Business Administration is offering assistance in the form of disaster loans for businesses, private nonprofits, homeowners and renters. You can learn more and apply on the webiste

If your business is located in Oklahoma City, you can apply for the OKC Small Business Continuity Program built by the Greater Oklahoma City Chamber, the Alliance for Economic Development of OKC, and the City of OKC. Visit for more info and to apply. Application will be live until April 17.

What do I do if I have questions while filling out SBA Disaster Loan application?

SCORE has compiled several resources to help small business owners fill out the application properly. They have also included webinars, FAQs and other options for financial support. You can learn more on their website

How will the CARES Act help my business?

The CARES Act will offer new resources for small businesses once implemented. The U.S. Committee on Small Business & Entrepreneurship created a guide with information regarding the major programs, initiatives and tax provisisons that will be available. You can download the guide on their website

What other resources are available to me and my small business?

The following organizations have compiled resources for small businesses affected by COVID-19. 


How can I limit my COVID-19 transmission risk when managing my money? 

We encourage you to practice social distancing even when managing your money. Reduce or eliminate your use of cash when possible. Consider using digital payments such as Apple and Samsung Pay. Regularly sanitize your debit and credit cards. Wash your hands or use hand sanitizer after handling cash, depositing checks, using ATMs, etc.

Is cash sanitized by the Federal Reserve or financial institutions before public redistribution?

No. You should reduce or eliminate your use of cash when possible.

How can I keep an eye out for scams related to COVID-19?

  • Pay close attention to communications claiming to be from health organizations, government agencies or other “experts” claiming to have a cure or information about the virus. For current information about COVID-19, visit the CDC.
  • Be careful where you shop. Scammers create fake shops, websites, social media accounts and email addresses claiming to sell supplies currently in high demand.
  • Be smart about investments. Scammers offer online promotions claiming that the products or services of publicly traded companies can prevent, detect or cure COVID-19, and that the stock of these companies will dramatically increase in value as a result. 
  • Do your own research or fact checking before you donate to a charity. If there is an organization that you would like to make a donation to, contact them directly and inquire about options they have for supporting specific causes.
  • As always, don't click on links from sources you aren't familiar with, take the time to ensure your anti-virus software is up to date and if it sounds too good to be true, it probably is.
*Annual Percentage Rate. Loan up to $2,500. Max term 25 months. Excludes existing OKCU loans. Requires automatic payments. Must meet membership eligibility requirements. Normal lending policies apply. Limited time offer.